Student Support FAQ

List of 6 frequently asked questions.

• Q. Who is my child's counselor and how are they assigned?

  Counselors are divided by day and boarding and then by individual school. The list of assignments, as well as contact information for individual counselors, can be found on the counseling team page.

• Q. How often do counselors visit students at their schools?

  Typically day school counselors visit every five weeks and boarding school counselors visit three times per school year. Virtual meetings are offered throughout the year. Students are highly encouraged to reach out to their counselor between visits.

• Q. Can counselors help me with applying for financial aid at my child’s independent school?

  Yes, our counseling team offers individual financial aid meetings in October for day school families and November for boarding school families. We will reach out to you with reminders to schedule financial aid appointments in the fall.

• Q. Can families choose their counselor?

  No, counselors are assigned based on the independent school your child attends. Assignments are made on a wide array of factors to ensure that your child is receiving the best experience and support. Should any questions arise, please reach out to that individual counselor via email or telephone.

• Q. What is the best way to reach my child's counselor?

  Our counselors are often on the road and in meetings with students and school administration. While you may call, emails are preferred and often yield faster responses. Find your counselor’s contact information on our Counseling Team page.

• Q. Will I be updated with details of each meeting with my child?

  Counselors work with students directly to schedule and conduct meetings. While most of the content remains confidential, if any concerns arise we will contact you immediately.